Shipping Policy Delmont & Co.
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Shipping Policy Delmont & Co.
At Delmont & Co., we are committed to delivering your order as quickly and safely as possible, anywhere in the United Kingdom and Europe.
1. Processing Times
Every order placed on our website is processed within 24 to 48 working hours from the moment it is confirmed.
Orders placed at the weekend or on bank holidays are processed on the next working day.
2. Delivery Times
Delivery times vary depending on the destination:
- United Kingdom: 5 to 8 working days
- Europe (EU countries): 5 to 10 working days
- Rest of world: 6 to 15 working days
These timescales are provided as estimates and may vary during busy periods (bank holidays, seasonal promotions, etc.).
3. Shipping Costs
Shipping costs are calculated automatically before you complete your order, based on the destination country and the weight of the parcel.
Free delivery is available on all UK orders above a certain spend, as indicated on the basket page.
4. Order Tracking
As soon as your order is dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel in real time.
If you do not receive this email within 5 working days, please check your spam or junk folder, or contact us at delmontcoshop@gmail.com.
5. Delivery Delays
In the event of an exceptional delay caused by the carrier (severe weather, industrial action, customs, etc.), Delmont & Co. cannot be held responsible for any additional delays incurred.
If your parcel has not been delivered 15 working days after dispatch, please contact us. We will open an investigation with the carrier as a matter of priority.
6. Lost or Undelivered Parcels
If, following investigation, the parcel is declared lost by the carrier, we will either reship the product free of charge or issue a full refund, at your choice.
7. Incorrect or Incomplete Address
The customer is responsible for the accuracy of the information provided at checkout (address, postcode, telephone number, etc.).
If an incorrect or incomplete address results in the parcel being returned to sender, redelivery charges may apply.
8. Parcel Damaged on Arrival
If you receive a parcel that is visibly damaged, we recommend that you:
- Note the damage clearly with the delivery driver at the time of receipt.
- Take photographs of the parcel and the product.
- Contact us within 48 hours at delmontcoshop@gmail.com.
We will process your request as quickly as possible in line with our Returns & Refunds Policy.
9. Customer Service
For any questions regarding your shipment or order tracking, our team is here to help:
We aim to respond within 24 to 48 working hours.
Delmont & Co. https://delmont-co.com/